Note that this is the Zotero program, not the Zotero website or Zotero Connector in your browser. Run-time error '5097': Word has encountered a problem.įirst, make sure the Zotero app is open and running on your computer. You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero's ability to communicate with Word. ![]() To do so, follow the steps under the “Workaround” heading on this page. This process does not require an additional license. ![]() You can fix this problem by switching your copy of Office 2010 from a Click-to-Run installation to a standard (MSI-based) installation. Unfortunately, this virtual environment prohibits Zotero from communicating with these Word instances, producing an error. Microsoft distributes a set of “Click-to-Run” versions of Office 2010 that are configured to run within their own virtual environment. You may be experiencing an issue relating to your Word 2010 installation method. ![]() “Zotero experienced an error updating your document. If you install Zotero with Word 2010 and receive an error stating
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